FAQ
Frequently Asked Questions
Find answers to common questions about our mobile physiotherapy services, booking process, NDIS support, and more. If you can’t find what you’re looking for, please contact our friendly team.
We offer mobile physiotherapy and occupational therapy services at your location, including:
Physiotherapy:
Joint/muscle rehabilitation
Post-surgical recovery
Sports injury treatment
Neurological & vestibular care
Clinical Pilates
Occupational Therapy:
Daily living skills training
Cognitive & hand therapy
Sensory processing
Custom splinting
Equipment assessment
Available via:
Home visits
Workplace visits
Aged care facilities
Telehealth
We provide personalized treatment plans focused on rehabilitation, pain management, mobility, home modifications, and equipment training. Hospital and aged care services also available.
Our services cater to seniors looking to enhance their movement and self-reliance, participants in the National Disability Insurance Scheme (NDIS), and people rehabilitating from surgical procedures or trauma.
Yes, all our therapists maintain the highest professional standards and credentials. Our team members hold Bachelor’s or Master’s degrees from Australian universities and pursue ongoing professional development. They are registered with AHPRA, APA, and OTA, with at least 3 years of clinical practice specializing in elderly care, disability support, and complex case management. We ensure quality through regular performance reviews, client feedback, and evidence-based protocols. All therapists maintain current First Aid certification, police clearance, vulnerable people checks, and professional insurance.
Yes, we support NDIS participants across various funding arrangements. We work with self-managed participants who control their own funding and services directly. For plan-managed participants, we coordinate with their plan manager to process claims and payments. Our team is experienced in NDIS processes and can provide guidance on using funding effectively while ensuring compliance with NDIS guidelines and pricing. We maintain clear documentation and regular communication to help participants maximize their funding benefits.
We offer capacity-building support to improve mobility and independence, along with assistive equipment assessments for assistive devices and home modifications. Our therapy services are carefully aligned with NDIS goals.
To book services using your NDIS funding, reach out to our team with your NDIS plan information and participant number. Our experienced staff will review your plan details, discuss your specific goals and requirements, and explain how our services align with your NDIS funding categories. We’ll guide you through the entire process, from initial consultation to service delivery and payment arrangements. We can work directly with your plan manager if you’re plan managed, or help set up direct billing if you’re self-managed. We’ll ensure all necessary documentation is completed correctly and maintain open communication throughout your service journey to maximize your NDIS funding benefits.
We are a mobile service provider, offering convenient and personalized care by traveling directly to your location. Our professional team comes to your home, workplace, school, or any preferred setting within our designated service areas. This approach ensures you receive the care you need in a familiar and comfortable environment, eliminating the need for travel and making therapy more accessible. We bring all necessary equipment and materials to deliver high-quality services at your chosen location, maintaining the same professional standards as clinic-based care while providing added convenience and comfort.
You can book an appointment by calling us directly, sending an email, or using our online booking form on our website.
We provide comprehensive mobile therapy services across several key regions in Queensland and New South Wales. Our in-person services are available throughout Greater Brisbane, covering both northern and southern suburbs, extending to neighboring regions. We service the entire Greater Gold Coast area, from the northern suburbs down to the southern end of the coast. In Northern New South Wales, our services extend across major towns and surrounding areas.
For clients outside these regions or those who prefer remote sessions, we offer professional telehealth services accessible to anyone in Australia. Our telehealth platform provides the same high-quality care and personalized attention as our in-person services, making professional therapy support available regardless of your location within Australia.
If you’re unsure whether your specific location falls within our service areas, please contact our team. We’re happy to confirm coverage for your address and discuss the most suitable service delivery option for your needs.
Therapy sessions generally run for 45-60 minutes, varying based on individual requirements and treatment objectives. This timeframe ensures enough time for thorough evaluation and personalized therapeutic interventions.
Therapy fees differ based on the specific treatment and service type needed. Please reach out to our team for a complete pricing breakdown or to learn how your NDIS funding can be applied to your sessions.
We gladly accept private clients and can provide detailed invoices for reimbursement through your private health insurance. Additionally, if you qualify, you may be able to claim through Medicare-subsidised Chronic Disease Health Plans.
Our experienced occupational therapy team specializes in conducting comprehensive home assessments to evaluate your living environment. We’ll identify necessary modifications to enhance accessibility and safety in your home. Additionally, we can assist you with the process of applying for funding to support these modifications when needed.
We facilitate collaborative therapy sessions where individuals with comparable therapeutic goals can work together. Get in touch with our team to explore available group programs and find one that suits your needs.
We’re flexible when it comes to changes in your schedule. To help us manage our appointments effectively, we kindly ask for a minimum of 24 hours’ notice if you need to cancel or reschedule. This helps us avoid having to charge a cancellation fee.
Our practice maintains rigorous health and safety standards, adhering to Australian healthcare regulations. We prioritize your wellbeing through comprehensive sanitation measures, equipment sterilization, and creating a secure therapeutic environment for everyone involved.
We welcome and appreciate your feedback on our services. You have multiple options to share your thoughts – through our online feedback form, by sending us an email, or by discussing directly with your healthcare provider. Your insights help us continuously improve and deliver better care to all our clients.